REFUNDS & TRANSFERS

REFUNDS

Entry cancellations can be made up to Sunday 28th July 2024 (two weeks before the event date). 

You can request a refund by emailing us, which is when a refund (less $30 administration fee) will be made.

Please Note: Refunds will not be given after this date.

ENTRY TRANSFERS (ONLINE)

  • Participants can transfer their entry to another person up until registrations close on Wednesday 7th August 2024.
  • This can be done by logging into your Active MyEvents account with your username and password. Select your ‘Jabulani Challenge’ event registration and from there you will be able to transfer your registration via email to another athlete.
  • The new athlete must claim your registration via email before a full refund (including merchandise) will be processed and returned to your credit card. Please note that the new athlete claiming the transferred entry, will need to pay the current entry fee at the time of claiming.

Please Note: We don’t offer entry transfers to future or other events, only entry transfers for this event, to other people. 

ENTRY TRANSFERS (ON THE DAY)

  • Last minute participant transfers can be done on race morning at registration.
  • Replacement runners are required to bring along an email and the registration details from the original runner stating that they are happy for the transfer to take place.
  • On arrival replacement runners should line up at the ‘Transfers/Course Changes’ desk at registration. You will need to know the original runners race bib number but do not have to collect this first. You will be allocated a new race bib number.
  • On the day transfers will incur a $40 admin fee, cash preferred. Exchange of funds for race entry fees will be a private transaction between the two runners.
  • Replacement runners should allow extra time to complete registration on race morning.

course changes

  • Participants registered for the event can change distance (upgrade or downgrade) up until Wednesday 7th August 2024 – unless the distance has sold out prior.
  • Course changes can be made online by logging into your Active MyEvents account. Select your ‘Jabulani Challenge’ event registration and from there you will be able to complete a course change. The difference in entry fee will be payable when you upgrade, no refunds will be made for downgrades. Alternatively you can email your request for a course change.
  • All course changes after Wednesday 7th August 2024 will need to be made at registration on race morning.

event cancellation

If the event has to be cancelled due to weather conditions, natural disaster, acts of god, terrorism, war or any other reason so deemed by the organisers, all efforts will be made to reschedule the event at a later date. If the event is rescheduled and you are unable to make the new date, no refunds will be issued.

You will be notified of the cancellation by email and announcements will be made on the home page of this site. Please note the event will not be cancelled due to rain unless sufficient to deem the course unsafe. Race organisers will review the track conditions if required in the last week leading up to the event and update everyone via the event website and Max Adventure Facebook page.

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